Terms for residents

What these terms cover

Sharing between residents is free. For use of the platform, LokaalParkeren may charge a service fee per booking. Whether that applies in your building, and how much it is, you always see before you confirm a booking. If your building doesn't charge service fees, the parts about paying, cancelling and credit don't apply to you.

What LokaalParkeren does

• LokaalParkeren brings residents of the same building together, so they can use each other's parking spot when it's free.
• A parking spot stays the owner's. The owner decides when the spot is free and can withdraw that offer.
• LokaalParkeren is not a party to the use of a parking spot or to arrangements between residents.

Service fees

• Service fees apply per booking you confirm yourself: when you book a free spot or accept a proposal for your parking request.
• You see the amount, including VAT, in the confirmation step before you book.
• If your building offers it, your first booking is free.
• No service fee for a booking an owner or administrator makes for you, nor for changing or extending an existing booking.

Paying

• You pay the service fee directly when booking, with iDEAL | Wero via our payment provider Mollie, or with your credit.
• Your booking is final once the payment succeeds. While you pay, we hold the spot for you for up to 20 minutes.
• If the payment fails or you don't complete it, the booking lapses and the spot becomes free again. Nothing is charged.
• If a payment still comes in after the booking has lapsed, you get the amount as credit.

Cancelling

• If you cancel more than 12 hours before the start time, you get the service fee back as credit on your account.
• If you cancel within 12 hours of the start time or after the start, the service fee is not returned.
• If the owner withdraws the spot, you get the service fee back on the account you paid with. If you paid with credit, you get the credit back.

Credit

• Credit is used automatically for your next booking with a service fee.
• Credit is valid for 12 months from the moment it was added. The oldest credit is used first.
• Credit is personal and cannot be transferred to another resident.
• From € 5 of credit, you can request a refund in your profile. We transfer the amount within 14 days to the IBAN you provide.
• If you move out of the building or have your account deleted, we refund your credit on request, even if it's less than € 5.

4-week pass

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Fee to the owner

If an owner asks a fee for using their spot, you settle it between yourselves, for example with a payment request. LokaalParkeren doesn't collect that fee and isn't involved in arrangements about it. The service fee is separate.

Using a parking spot

You use another resident's parking spot at your own responsibility and according to your building's rules. Damage to vehicles or property is settled with the resident concerned or with the HOA. LokaalParkeren is not a party to that.

Questions and complaints

Something not right with a payment, your service fee or your credit? Get in touch with us. We respond within 14 days.

Changes

We may change these terms, for example when the app changes. The date at the top shows when they were last updated. A change doesn't apply to bookings you had already made.